Classes

Click here for information on the Leadership Development Team.

Leadership Skills I is the recommended first course for first-line, team leads and/or new supervisors. There is a comprehensive test given after the class. If passed, the exam offers the credential of “AIDT Certified Leader I”. The class is offered in 2-day format.  It is designed for employed Alabama citizens currently in leadership positions.

• Leadership Skills I Outline

Many people think that attending this program is in some way tied to our pre-employment training programs for other companies and may help “get your foot in the door”.  THIS IS NOT TRUE.  These leadership training programs are designed for people currently employed at Alabama companies who need to improve their leadership skills.

Leadership Skills II is a follow-up course to Leadership Skills I, and includes more advanced topics of supervision. There is a comprehensive test given after the class, and if passed offers the credential of “AIDT Certified Leader II”. The class is offered in a 2-day format.  LEADERSHIP SKILLS I MUST BE COMPLETED PRIOR TO TAKING LEADERSHIP SKILLS II.

• Leadership Skills II Outline

Many people think that attending this program is in some way tied to our pre-employment training programs for other companies and may help “get your foot in the door”.  THIS IS NOT TRUE.  These leadership training programs are designed for people currently employed at Alabama companies who need to improve their leadership skills.

Change and How to Deal with It (Outline) – With constant demands from the marketplace to deliver more with less, almost everyone is finding that their daily work life includes some responsibility for dealing with change. This four hour class will help you develop the ability to handle change in a more positive manner.

Customer Service (Outline):  A 3-hour class that focuses on the role of the Customer Service Representative.  Topics include:  Customer Needs, Meeting Expectations, Communication Skills, Listening, and Dealing with Difficult People.

Facilitation Skills (Outline):  A 4-hour class created to make core facilitation skills better understood in organizations.  Topics include:  Functions of a Facilitator, Listening Skills, Common Facilitation Techniques and Dealing with Difficult Dynamics.

Diversity Training (Outline):  A 4-hour class developed to address the issues of diversity within our multi-cultural/generational workforce. Gender, ethnicity, education, physical abilities and language are a few of the diversity topics discussed. Participants should leave this training with an understanding that everyone adds value and is deserving of dignity and respect.

Empowering Teams (Outline):  A 4-hour class that focuses on the characteristics of effective team players.   Topics include:  Types of teams, Stages of Team Development, Communication and Consensus Decision Making.

One-on-One Communication (Outline):  A 4-hour class that is designed to assist you in trying to communicate in a sincere manner.  The skills of communicating freely, persuasively and with confidence can be learned with continued practice.  You will have the opportunity to look at the relationship between efficiency and effectiveness, style of communicating, relevance and significance.  It is important to understand the power of words in every day communication with others.

Resolving Conflict in the Workplace (Outline): Understanding and identifying the sources of conflict as well as positive and negative aspects of conflict is the first step to good leadership. This 4-hour class is designed for professionals who are expected to resolve their own personal and immediate conflicts and also reviews the specific skills one needs to act as a third party in helping others resolve their conflicts.

Ethics (Outline): A 4-hour presentation dedicated to the importance of good ethical behavior for both the individual and the organization in today’s’ workplace. Topics include ethical guideline, ethical dilemmas, business abuse, A.C.T. Model and benefits of ethical behavior for both the internal and external customers.